Management Team - TravLynx

A Dynamic Group Poised to Help Your Growth

Kristin Intress – President/CEO

Kristin Intress - President and Chief Executive Officer

As TravLynx’s owner, Kristin has over 15 years management experience in entrepreneurship, sales and marketing. Kristin started her career as a front desk clerk in the hotel industry. After two years she transitioned from hotels to restaurants. Kristin moved abroad and opened two restaurants in Scotland. During the course of her career, she has served in several sales and marketing executive positions. She is currently dedicating her efforts to help build TravLynx, enhancing the experience for guests, customers, business partners and employees. Kristin has an MBA from Northwestern University’s Kellogg School of Management, a Bachelors Degree in Marketing and a Pharmaceutical degree from the U.S. Army.

Richard Corso – CFO

Richard began his career in the hospitality industry at the age of 14. After eight years in Food & Beverage and Lodging, Richard joined a management consulting firm. After seventeen years in management consulting he returned to the hospitality and lodging industry. Richard holds numerous certifications in leadership, management, sales and a Bachelor’s Degree in Food & Lodging Systems Management with advanced studies in Finance from DePaul University. From 2003–2008 Richard served as Chief Operating Officer of The Royal Resorts 11 properties. In 2009 he was named Chief Executive Officer. Richard joined the InnLink team in 2011 serving as Chief Financial Officer and Director. His duties include a wide variety of strategic initiatives in support of the growth and success of client goals and objectives.

Tony Gruen – Chief Information Officer

Tony began his hotel career while earning his Business Administration degree at North Carolina State University. He continued his career managing corporate and resort properties for major brands including Sheraton, Hilton, and Embassy Suites in North Carolina, Florida and California. He led numerous PMS installation teams for properties converting from manual operations to computerized systems. After 10 years in hotel management, Tony’s technology focus pioneered the development of online data collection and web registration systems for Carlson Marketing Group. In the early 1990s, his teams were among the first to build online user profile systems for clients collecting data online. This advanced web development led to several years consulting and two technology startups in California before Tony accepted his role as CIO for TravLynx.In addition to his many years of hands on experience with LAN and WAN, and developing web applications with Adobe Cold Fusion and Microsoft SQL Server, Tony’s credentials include Microsoft Certified Database Administrator (MCDBA) and Microsoft Certified Systems Engineer (MCSE).

Sid Chandak – Development Engineer

Sid comes to the team with 11 years’ experience designing and developing IT solution sin the hospitality, education, manufacturing, and health and safety domains. He served as an IT consultant for 6 years advising client executives on business and IT process improvement and development of new software applications.He then branched out and designed and developed a number of software applications for Fortune 100 companies. He has led and managed larger teams of onshore and offshore software developers, project managers and architects for the Fortune 500.Sid holds a MS degree in Computer Science from Kansas State University and a Bachelor’s degree in Engineering and Computer Technology from Nagpur University, India. After graduating he gained his initial insight into the hospitality industry at InnLink where he worked as a programmer for two years (prior to acquisition in 2007). Sid resumed working with InnLink in late 2011 and is extensively involved in the ongoing development of the TravLynx CRS.

Nancy Juma – Corporate Project Manager

Nancy joined the team in 2012 and brings a diverse skill set in technology project management from various industries. She has a great depth of understanding in product management, business analysis and project management. Nancy is charged with ensuring that business driven projects are planned and executed to maximize efficiency, returns and achieve the corporate objectives for which they were designed. Nancy holds a Bachelor in Business Economics from University of Reading in the UK, a Masters in Economics from Vanderbilt and is PMP certified.

Douglas Wilson – Corporate Project Manager
		Douglas joined the company in 2012, with initial objectives of project management processes in the newly formed VisitUs brand. His technical background and broad-ranging career in the demanding world of aerospace and defense developed a diverse skill set including project life-cycle management, quality management, product management and process improvement. He is presently responsible for insuring operational projects are executed effectively and efficiently across all the functional departments. Douglas graduated in Applied Physics with Electronics from Napier University in Edinburgh, Scotland. He holds numerous quality assurance qualifications including ISO9001 accreditation.

Mary Nunaley – Demand Generation Specialist
		With 28 years of hospitality experience, Mary began her hotel career with Hyatt and Gaylord Opryland Hotel. Most recently, she spent 15 years as an Associate Professor as Coordinator of the Hotel and Restaurant Management program and Director of Distance Learning at Volunteer State Community College. Mary’s present focus is on maximizing property net reservation revenue through educating clients on effective channel representation including mobile technology, metasearch engines, SEM/SEO/PPC, travel agencies and social media. Mary earned her Bachelor’s Degree from DePaul University and a Master of Science in Education from California State East Bay. She holds numerous certifications in areas such as Gamification, search and other related topics.

Marie Ainsworth – Director of Product Management and IT
		A 20 year hospitality veteran, Marie is responsible for product strategy and development. She works with our technology partners to define, prioritize, and deliver products and enhancements. Marie serves as InnLink’s member on HEDNA and key technology forums. She is also involved in key customer programs to evaluate market requirements. Marie holds a BS from the University of Nebraska, Omaha.

Sissy Armstrong – Director of Chain Relations

A 13 year veteran of InnLink, Sissy leads the Chain Support team, with a focus on efficiently maximizing net reservation revenue and total client satisfaction. She is responsible for developing processes that continually improve the exceptional service to our chain clients including AmericInn. Sissy’s experienced and dedicated team support the specific needs and objectives at the corporate and property level, while driving new revenue opportunities and ensuring clients maximize their CRS distribution and contribution. Ms. Armstrong earned her degree in Travel & Tourism from Draughons College.

Steven Napoli – Director of Business Development

Steven is a sales and marketing leader focused on growing sales and building strong brands. With a proven record of success in B2B sales and hospitality, he is responsible for directing the sales teams for the InnLink CRS, InnVite CRS and VisitUs CRS brands. Steven joined the company in 2012 and holds a BA in Journalism from Western Kentucky University.

Tari Barker – Director of Corporate Training
		Tari joined the team in 2011 with 10+ years’ experience in the training industry. She is responsible for corporate training initiatives for our internal team and our customers. Tari holds a Bachelor’s Degree in Business Operations from DeVry University and serves on the board of Chicagoland’s Chapter of ASTD as the Co-Director of the Workplace Learning and Performance Institute.

Mark Hammock– Corporate Revenue & BI Manager

Mark Hammock - Corporate Revenue BI Manger

With 15 years of statistical and financial management experience, Mark began his career as a Financial Analyst with Andersen Consulting and Deloitte & Touche. His skills in regression analysis and managing complex business systems have produced valuable statistical data for bottom line results. He has applied his technology and productivity optimizing skills in the healthcare and insurance arenas, serving as Project Manager over real time migrations and large system implementations. Mark is a Master Sergeant in the US Army with 7 years active and 16 years reserve duty. During his Iraq combat tour he oversaw life sustainment efforts for 60,000 Troops in a combat theater. Mark’s present focus is on maximizing property net reservation revenue through business intelligence that educates clients on effective pricing, procedures, and revenue management techniques.

Joyce Williams – Manager, Finance and Accounting
		Joyce manages our client contracts and contract administration. She is responsible for our accounts receivable, accounts payable, collections, cash flow and payroll functions. She has 7 years of experience with InnLink and 15 years experience in a wide range of accounting roles.