The TravLynx Management Team:
A Dynamic Group Poised to Help Your Growth

Richard Corso – Chief Executive Officer  
Richard Corso - Chief Financial Officer Richard began his career in the hospitality industry at the age of 14. He spent eight years in Food & Beverage and Lodging, then joined a management consulting firm; after seventeen years in management consulting, he returned to the hospitality and lodging industry. Richard holds numerous certifications in leadership, management, and sales as well as a Bachelor’s Degree in Food & Lodging Systems Management with advanced studies in Finance from DePaul University. From 2003 to 2008, Richard served as Chief Operating Officer of The Royal Resort’s chain of 11 properties; in 2009, he was named their Chief Executive Officer. During his time with Royal Resorts, he personally oversaw both the onshore and offshore reservation call centers that handled inbound and outbound reservation calls. These centers processed bookings for hotel, air, car rental, ground transfers, and activity ticketing. Richard joined the InnLink team in 2011, serving as Chief Financial Officer and Brand Director of InnLink and InnVite. His duties include a wide variety of strategic initiatives in support of the growth and success of client goals and objectives.
Nancy Juma – Chief Information Officer  
Nancy Juma - Chief Information Officer Nancy joined the InnLink team in 2012 and brings a diverse skill set in technology project management from various industries. She has a great depth of understanding in product management, business analysis, and project management. Nancy is charged with ensuring that business-driven projects are planned and executed to maximize efficiency, returns, and achieve the corporate objectives for which they were designed. Nancy holds a Bachelors Degree in Business Economics from the University of Reading in the United Kingdom, a Masters in Economics from Vanderbilt University, and is Product Management Professional (PMP) certified.
Douglas Wilson – Director of VisitUs Booking Solutions
 Douglas Wilson - Director of VisitUs Booking Solutions Douglas joined the company in 2012 with initial objectives of project management processes in the newly formed VisitUs brand. His technical background and broad-ranging career in the demanding world of aerospace and defense developed a diverse skill set including project life-cycle management, quality management, product management, and process improvement. He is presently responsible for ensuring operational projects are executed effectively and efficiently across all departments. Douglas has an Applied Physics with Electronics degree from Napier University in Edinburgh, Scotland. He holds numerous quality assurance qualifications, including ISO9001 accreditation.
Marie Ainsworth – Director of Product Management and IT  
Marie Ainsworth - Director of Product Management and IT A 20-year hospitality veteran, Marie is responsible for product strategy and development. She works with our technology partners to define, prioritize, and deliver products and enhancements. Marie serves as InnLink’s member on Hotel Electronic Distribution Network Association (HEDNA) and key technology forums. She is also involved in key customer programs to evaluate market requirements. Marie holds a Bachelor’s of Science from the University of Nebraska, Omaha.
Sissy Armstrong – Director of Chain Relations
Sissy Armstrong - Director of Chain Relations A 13-year veteran of InnLink, Sissy leads the Chain Support team, with a focus on efficiently maximizing net reservation revenue and total client satisfaction. She is responsible for developing processes that continually improve exceptional service to our chain clients. Sissy’s experienced and dedicated team support the specific needs and objectives at the corporate and property level while driving new revenue opportunities and ensuring clients maximize their central reservations services (CRS) distribution and contribution. Ms. Armstrong earned her degree in Travel and Tourism from Draughons College.
Tari Barker – Director of Corporate Training
Tari Barker - Director of Corporate Training Tari joined the team in 2011 with over 11 years of experience in the corporate training industry. Her staff and she are responsible for corporate training, including cross-training of customer service and Call Center agents. Tari holds a Bachelor’s Degree in Business Operations from DeVry University and serves on the board of Chicagoland’s Chapter of American Society of Training and Development (ASTD) as the Co-Director of the Workplace Learning and Performance Institute.
Pam Walrond – Director of Marketing
 pam Pam has been with InnLink since 2007, bringing more than 30 years of marketing experience to her role as Director of Marketing. Pam’s team is responsible for the marketing activities of the InnLink, InnVite and TravLynx brands. Pam spent her first 3 years during InnLink’s explosive growth as Marketing Director and then over 2 years in operational roles launching new capabilities. Pam is excited to be back communicating with InnLink customers. Pam holds her Bachelor’s Degree in Business Administration from Drury University and MBA in Finance from Tulane University.
Joyce Williams – Manager of Finance and Accounting
Joyce Williams - Manager of Finance and Accounting Joyce manages our client contracts and contract administration. She is responsible for our accounts receivable, accounts payable, collections, cash flow, and payroll functions. She has seven years of experience with InnLink and 15 years experience in a wide range of accounting roles.